👥 About the Team

The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a post-purchase tool into an autonomous operational intelligence system. The team spans Product Design, UX Research, and Brand.

🎯 About the Role

The Director of Design will lead Loop's design function through a pivotal transition: from designing interfaces that merchants navigate to designing systems that act on their behalf. You will expand our design system so that it can be leveraged by anyone, including non-designers, help tell Loop’s story via the brand in collaboration with marketing, and generate new ideas in collaboration with research, all while leaning into AI and new ways of working. This, of course, is all ultimately in service of our merchants and their shoppers.

📍 Where You'll Work

At Loop, we're intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia.

For this position, we're looking for someone to join us in Columbus, OH; or one of our ET/CT (Chicago, Boston, Austin, NYC, etc) Hub locations.

🔨 What You'll Do

• Oversee 6-8 individual contributors, as well as agencies, spanning product design, brand/marketing design, and research.
• Empower the design team through mentorship, critique, and building an adaptable culture needed to build with and for AI-first products.
• Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
• Collaborate with Engineering, Product, Data, and Marketing teams to help visually articulate Loop’s product and brand vision.
• Collaborate closely with Marketing to expand on the story of Loop, it’s merchants, and the value Loop provides to it’s merchants. On any given day, you and your team may be supporting and contributing to creative for campaigns, launches, events, social and more.
• Embed design thinking and AI literacy across Engineering, Product, and Design, raising the bar for how we design interactions where a system is making decisions, not just displaying information.
• Collaborate with senior leadership to set, drive, and communicate the product vision as Loop moves from reactive to self-optimizing operations.
• Act as the voice of merchant trust: sharing research-informed insights about where AI-driven decisions build or break confidence, and using that perspective to shape how Loop becomes the most trusted autonomous operations platform in ecommerce.
• Find the right balance between designing for merchant control and autonomous action, knowing when to surface a decision for human review and when to let the system run.
• Uphold and promote Loop's core values, contributing to an elevated culture within the organization.

⭐ What You Bring

• 7+ years of Product and UX Design experience, with meaningful exposure or hands-on experience in brand and research.